| Assets | Note | 31 December 2019 | 31 December 2018 | 
| Goodwill | 26 | 4 053 | 3 871 | 
| Intangible assets | 27 | 3 096 | 3 180 | 
| Other assets | 28 | 734 | 562 | 
| Deferred acquisition expenses | 29 | 1 574 | 1 546 | 
| Reinsurers' share in technical provisions | 41 | 1 856 | 1 512 | 
| Property, plant and equipment | 30 | 4 226 | 3 184 | 
| Investment property | 31 | 1 981 | 1 697 | 
| Entities measured by the equity method | 32 | 11 | 17 | 
| Loan receivables from clients | 33 | 194 868 | 182 054 | 
| Financial derivatives | 34 | 3 107 | 2 487 | 
| Investment financial assets | 35 | 111 416 | 101 665 | 
| Measured at amortized cost | 45 938 | 45 234 | |
| Measured at fair value through other comprehensive income | 55 211 | 38 737 | |
| Measured at fair value through profit or loss | 10 267 | 17 694 | |
| Deferred tax assets | 44 | 2 313 | 2 234 | 
| Receivables | 36 | 5 737 | 6 343 | 
| Cash and cash equivalents | 38 | 7 788 | 17 055 | 
| Assets held for sale | 39 | 580 | 1 147 | 
| Total assets | 343 340 | 328 554 | 
| Equity and liabilities | Note | 31 December 2019 | 31 December 2018 | 
| Equity | |||
| Equity attributable to equity holders of the parent | 16 169 | 14 925 | |
| Share capital | 40.1 | 86 | 86 | 
| Other capital | 40.3 | 13 036 | 12 566 | 
| Retained earnings | 3 047 | 2 273 | |
| Retained losses | -248 | -940 | |
| Net profit | 3 295 | 3 213 | |
| Non-controlling interest | 23 119 | 22 482 | |
| Total equity | 39 288 | 37 407 | |
| Liabilities | |||
| Technical provisions | 41 | 47 329 | 45 839 | 
| Provisions for employee benefits | 42 | 534 | 531 | 
| Other provisions | 43 | 867 | 519 | 
| Deferred tax liability | 44 | 734 | 486 | 
| Financial liabilities | 45 | 246 490 | 236 316 | 
| Other liabilities | 46 | 8 069 | 7 407 | 
| Liabilities related directly to assets classified as held for sale | 39 | 29 | 49 | 
| Total liabilities | 304 052 | 291 147 | |
| Total equity and liabilities | 343 340 | 328 554 |