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Interactive navigation is a tool that goes beyond the standard navigation of the integrated content (available in the report drop-down bar). New approach allowed to navigate in the two additional business dimensions of the PZU Group, i.e .:
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  • sustainable development (sales, employees, social responsibility, natural environment and ethics).
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23. Other operating expenses

Annual Report 2019 > 23. Other operating expenses
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Best Pratices in PZU

Other operating expenses 1 January – 31 December 2019 1 January – 31 December 2018
Levy on financial institutions 1,134 1,092
Expenses of the core business of non-insurance and non-banking companies 713 692
Direct claims handling expenses on behalf of other insurance undertakings 226 207
Compulsory payments to insurance market institutions and banking market institutions 129 111
Bank Guarantee Fund 611 372
Insurance Indemnity Fund 67 70
Fee to the National Fire Brigade Headquarters and Association of Voluntary Fire Brigades 27 29
Expenditures for prevention activity 48 72
Establishment of provisions1 774 503
Amortization of intangible assets purchased in company acquisition transactions 233 331
Recognition of impairment losses for non-financial assets 19 41
Donations 25 25
Late interest, penalties, indemnities 22 67
Costs of pursuit of claims 92 73
Other 204 173
Other operating expenses, total 4,324 3,858

1 including the establishment of a provision of PLN 331 million by the banks for guarantees and sureties given (in 2018: PLN 441 million).