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Navigation Map
Interactive navigation is a tool that goes beyond the standard navigation of the integrated content (available in the report drop-down bar). New approach allowed to navigate in the two additional business dimensions of the PZU Group, i.e .:
- strategy (insurance, health, investments, finances);
- sustainable development (sales, employees, social responsibility, natural environment and ethics).
In the Chapter
GRIs
In the Chapter
GRIs
In the Chapter
GRIs
In the Chapter
GRIs
In the Chapter
GRIs
In the Chapter
GRIs
In the Chapter
Operating model
Climate
Employee
Risk and ethics
Business
In the Chapter
Operating model
Climate
Employee
CSR
Risk and ethics
Market
Business
In the Chapter
Operating model
Employee
Risk and ethics
Business
In the Chapter
Operating model
Employee
Risk and ethics
Business
In the Chapter
Operating model
Climate
Employee
CSR
Risk and ethics
17.2 Quantitative data
| Claims, benefits and movement in technical provisions | 1 January – 31 December 2019 | 1 January – 31 December 2018 |
| Claims, benefits and movement in technical provisions | 16,085 | 14,980 |
| In non-life insurance | 9,328 | 9,042 |
| – claims and benefits | 7,925 | 7,263 |
| – movement in technical provisions | 584 | 992 |
| – claims handling expenses | 819 | 787 |
| In life insurance | 6,757 | 5,938 |
| – claims and benefits | 6,102 | 6,049 |
| – movement in technical provisions | 520 | (242) |
| – claims handling expenses | 135 | 131 |
| Reinsurers’ share in claims, benefits and movement in technical provisions | (390) | (417) |
| In non-life insurance | (390) | (417) |
| Total net insurance claims and benefits | 15,695 | 14,563 |
| Claims and benefits handling expenses by type | 1 January – 31 December 2019 | 1 January – 31 December 2018 |
| Consumption of materials and energy | 15 | 15 |
| Third party services | 260 | 259 |
| Taxes and charges | 32 | 31 |
| Employee expenses | 431 | 400 |
| Depreciation of property, plant and equipment | 15 | 15 |
| Amortization of intangible assets | 23 | 22 |
| Other, including: | 178 | 176 |
| – awarded costs, interest and fines in indemnity cases | 167 | 165 |
| – other | 11 | 11 |
| Total claims and benefits handling expenses | 954 | 918 |