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Interactive navigation is a tool that goes beyond the standard navigation of the integrated content (available in the report drop-down bar). New approach allowed to navigate in the two additional business dimensions of the PZU Group, i.e .:
  • strategy (insurance, health, investments, finances);
  • sustainable development (sales, employees, social responsibility, natural environment and ethics).
The above-mentioned areas were additionally supplemented with related GRI indicators, within each selected issue.
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17.2 Quantitative data

Annual Report 2019 > 17.2 Quantitative data
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Best Pratices in PZU

Claims, benefits and movement in technical provisions 1 January – 31 December 2019 1 January – 31 December 2018
Claims, benefits and movement in technical provisions 16,085 14,980
In non-life insurance 9,328 9,042
– claims and benefits 7,925 7,263
– movement in technical provisions 584 992
– claims handling expenses 819 787
In life insurance 6,757 5,938
– claims and benefits 6,102 6,049
– movement in technical provisions 520 (242)
– claims handling expenses 135 131
Reinsurers’ share in claims, benefits and movement in technical provisions (390) (417)
In non-life insurance (390) (417)
Total net insurance claims and benefits 15,695 14,563
Claims and benefits handling expenses by type 1 January – 31 December 2019 1 January – 31 December 2018
Consumption of materials and energy 15 15
Third party services 260 259
Taxes and charges 32 31
Employee expenses 431 400
Depreciation of property, plant and equipment 15 15
Amortization of intangible assets 23 22
Other, including: 178 176
– awarded costs, interest and fines in indemnity cases 167 165
– other 11 11
Total claims and benefits handling expenses 954 918