close

Navigation Map

Download our best practices
Interactive navigation is a tool that goes beyond the standard navigation of the integrated content (available in the report drop-down bar). New approach allowed to navigate in the two additional business dimensions of the PZU Group, i.e .:
  • strategy (insurance, health, investments, finances);
  • sustainable development (sales, employees, social responsibility, natural environment and ethics).
The above-mentioned areas were additionally supplemented with related GRI indicators, within each selected issue.
Employees
Society
Ethics
Environment
Products
Overview
Health
Banking
Investments
Insurance
Business
practices

In the Chapter

GRIs

Results by segments

Annual Report 2019 > Results by segments
Facebook Twitter All
Integrated Navigation
Insurance
Health
Investments
Banking
Best Pratices in PZU
Page tools:

Data from the profit and loss account – corporate insurance (non-life insurance) (PLN million) 2015 2016 2017 2018 2019
Gross written premiums 1,779 2,174 2,738 3,097 3,316
Net earned premiums 1,477 1,641 2,005 2,326 2,476
Investment income 121 115 85 113 100
Insurance claims (871) (1,062) (1,323) (1,591) (1,610)
Acquisition costs (288) (361) (425) (477) (519)
Administrative expenses (127) (125) (137) (131) (131)
Reinsurance commission and share in profits 16 21 27 39 43
Other (18) - (41) (11) (32)
Insurance profit 310 229 191 268 327
Acquisition costs ratio (including reinsurance commission)* 18,4% 20,7% 19,9% 18,8% 19,2%
Administrative expenses ratio* 8,6% 7,6% 6,8% 5,6% 5,3%
Claims ratio* 59,0% 64,7% 66,0% 68,4% 65,0%
Combined ratio (COR)* 86,0% 93,1% 92,7% 92,9% 89,5%

* ratios calculated with net premium earned

 

Data from the profit and loss account – mass-market insurance (non-life insurance) (PLN million) 2015 2016 2017 2018 2019
Gross written premiums 7,364 8,833 10,068 10,401 10,403
Net earned premiums 6,793 7,836 9,513 10,168 10,261
Investment income 518 517 482 526 481
Insurance claims (4,441) (5,275) (6,069) (6,171) (6,410)
Acquisition costs (1,383) (1,551) (1,745) (1,890) (1,986)
Administrative expenses (665) (634) (608) (594) (651)
Reinsurance commission and share in profits (14) (14) (9) (6) 3
Other (150) (220) (237) (308) (249)
Insurance profit 658 659 1,327 1,725 1,449
Acquisition costs ratio (including reinsurance commission)* 20,6% 20,0% 18,4% 18,6% 19,3%
Administrative expenses ratio* 9,8% 8,1% 6,4% 5,8% 6,3%
Claims ratio* 65,4% 67,3% 63,8% 60,7% 62,5%
Combined ratio (COR)* 95,7% 95,4% 88,6% 85,2% 88,1%

* ratios calculated with net premium earned

Data from the profit and loss account – group and individually continued insurance (PLN million) 2015 2016 2017 2018 2019
Gross written premiums 6,689 6,775 6,855 6,891 6,966
Group insurance 4,753 4,829 4,878 4,887 4,940
Individually continued insurance 1,936 1,946 1,977 2,004 2,026
Net earned premiums 6,691 6,776 6,854 6,890 6,965
Investment income 602 680 720 581 668
Insurance claims and change in other technical provisions net (4,718) (4,686) (5,142) (4,931) (5,057)
Acquisition costs (356) (329) (332) (349) (388)
Administrative expenses (577) (585) (587) (604) (640)
Other (67) (71) (63) (44) (51)
Insurance profit 1,575 1,785 1,450 1,543 1,497
Insurance profit excluding conversion effect 1,500 1,745 1,415 1,526 1,483
Insurance profit excluding one-off events 1,500 1,529 1,415 1,526 1,483
Acquisition costs ratio* 5,3% 4,9% 4,8% 5,1% 5,6%
Administrative expenses ratio* 8,6% 8,6% 8,6% 8,8% 9,2%
Insurance profit margin (excl. conversion effect) 22,4% 25,8% 20,6% 22,1% 21,3%
Insurance profit margin ** 22,4% 22,6% 20,6% 22,1% 21,3%

* ratios calculated with gross premium written
** excl. one-off events

 
Data from the profit and loss account – individual insurance (PLN million) 2015 2016 2017 2018 2019
Gross written premiums 1,234 1,174 1,664 1,346 1,581
Net earned premiums 1,234 1,174 1,662 1,344 1,579
Investment income 251 288 419 59 548
Insurance claims and change in other technical provisions net (1,091) (1,043) (1,672) (976) (1,640)
Acquisition costs (123) (107) (135) (126) (139)
Administrative expenses (60) (59) (61) (69) (72)
Other (5) (9) (4) (5) (5)
Insurance profit 206 244 209 227 271
Acquisition costs ratio* 10,0% 9,1% 8,1% 9,4% 8,8%
Administrative expenses ratio* 4,9% 5,0% 3,7% 5,1% 4,6%
Insurance profit margin* 16,7% 20,8% 12,6% 16,9% 17,1%

* ratios calculated with gross premium written

 
Data from the profit and loss account – investment contracts (PLN million) 2015 2016 2017 2018 2019
Gross written premiums 141 86 44 40 35
Group insurance 3 3 2 2 1
Individual insurance 138 83 42 38 34
Net earned premiums 141 86 44 40 35
Investment income 16 18 18 (14) 16
Insurance claims and change in the balance of other technical provisions net (136) (89) (50) (15) (42)
Acquisition costs (10) (4) (1) (1) -
Administrative expenses (9) (9) (7) (5) (4)
Other (1) - - (2) -
Insurance profit 1 2 4 3 5
Profit margin* 0,7% 2,3% 9,1% 7,5% 14,3%

* ratios calculated with gross premium written

 
Data from the profit and loss account – banking activity (PLN million) 2015 2016 2017 2018 2019
Revenue from commissions and fees - 547 2,133 2,380 3,146
Investment income - 1,923 5,925 9,596 9,014
Interest costs - (605) (1,249) (1,904) (2,013)
Administrative expenses - (1,290) (3,743) (4,989) (4,850)
Other - 73 (627) (1,047) (1,799)
Total - 648 2,439 4,036 3,498
 
Data from the profit and loss account – pension segment (PLN million) 2015 2016 2017 2018 2019
Investment income 7 5 6 5 6
Other revenues 119 110 128 149 142
Administrative expenses (40) (41) (44) (40) (43)
Other revenues (4) - (3) (7) (4)
Operating profit (loss) 82 74 87 107 101
 
Data from the profit and loss account – Ukraine segment (PLN million) 2015 2016 2017 2018 2019
Gross written premiums 169 210 223 257 335
Net earned premiums 103 109 123 152 217
Investment result 41 23 18 19 33
Net insurance claims (74) (54) (56) (59) (81)
Acquisition costs (47) (60) (69) (82) (118)
Administrative expenses (21) (24) (23) (25) (31)
Other 10 21 18 18 19
Insurance profit 12 15 11 23 39
Exchange rate UAH/PLN 0.1722 0.1542 0.1402 0.1330 0.1502
Acquisition costs ratio* 45,6% 55,0% 56,1% 53,9% 54,4%
Administrative expenses ratio* 20,4% 22,0% 18,7% 16,4% 14,3%

* ratios calculated with net premium earned

 
Data from the profit and loss account – Baltic states segment (PLN million) 2015 2016 2017 2018 2019
Gross written premiums 1,193 1,183 1,404 1,592 1,713
Net earned premiums 1,109 1,104 1,248 1,480 1,600
Investment result 22 23 20 2 38
Net insurance claims (687) (694) (773) (905) (989)
Acquisition costs (253) (251) (275) (317) (335)
Administrative expenses (147) (110) (111) (125) (133)
Other - - - 3 4
Insurance profit 44 72 109 138 185
Exchange rate EUR/LTL in PLN 4.1848 4.3757 4.2447 4.2669 4.3018
Acquisition costs ratio* 22,8% 22,7% 22,0% 21,4% 20,9%
Administrative expenses ratio* 13,3% 10,0% 8,9% 8,4% 8,3%

* ratios calculated with net premium earned

 
Investment segment (external) (PLN million) 2015 2016 2017 2018 2019
Total 610 (515) 88 (390) 333

Restated data for 2015-2018