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Interactive navigation is a tool that goes beyond the standard navigation of the integrated content (available in the report drop-down bar). New approach allowed to navigate in the two additional business dimensions of the PZU Group, i.e .:
  • strategy (insurance, health, investments, finances);
  • sustainable development (sales, employees, social responsibility, natural environment and ethics).
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Operational efficiency ratios

Annual Report 2019 > Operational efficiency ratios
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Best Pratices in PZU

Operating efficiency ratios of the PZU Group 2015 2016 2017 2018 2019
1 Gross claims and benefits ratio (simple) (gross claims /gross written premium) x 100% 66.9% 63.7% 67.3% 63.8% 66.5%
2 Net claims and benefits ratio (net claims paid and benefits/net earned premium) × 100% 68.2% 68.4% 70.0% 65.2% 68.0%
3 Operating expense ratio in the insurance segments (insurance activity expenses/net earned premium) x 100% 23.3% 22.5% 21.1% 21.4% 22.3%
4 Acquisition expense ratio in the insurance segments (acquisition expenses/net earned premium) x 100% 14.1% 14.3% 14.0% 14,5% 15.1%
5 Administrative expenses ratio in insurance segments (administrative expenses/net earned premium) x 100% 9.2% 8.3% 7.2% 6.9% 7.2%
6 Combined ratio in non-life insurance (net claims and benefits + insurance activity expenses)/net earned premium x 100% 94.5% 94.9% 89.6% 87.1% 88.5%
7 Operating profit margin in life insurance (operating profit/gross written premium) x 100% 22.3% 25.3% 19.3% 21.3% 20.5%
8 Costs / Income Ratio - banking activity - 44.4% 48.0% 42.3% 40.8%