Better utilization of data
Revolutionary telematic solution for the security area. It was made available to the clients in December 2018. More than 300 deviced were already in operation at the end of February.
Development work (including pilot programs) in the dynamic pricing area that facilitates optimization of prices in real time.
Execution of projects regarding underwriting based on pictures and rapid quotation when buying real estate on the web.
Cross selling growth
Cooperation with Alior Bank and Bank Pekao
24 insurance products were rolled out in the banking offer, thereby ensuring the presence of PZU’s products in all the banks’ product lines.
PZU Zdrowie – new products and network development
Introduction of new health insurance products and riders to group insurance products. Network development through further greenfield, M&A projects and partnerships. At the end of 2018, PZU Zdrowie cooperated with more than 2,100 partner centers in more than 500 towns and cities in Poland. Its own medical center network was comprised of more than 60 entities.
Digitalization of processes
Robotic Process Automation
Execution of pilot processes, e.g. processes upading the system of court proceedings Robots gather data for employees in a specific place and perform simple operations
Launch of a website that allows a reported claim to be valued in a record time. The outcome of these efforts is the shortening of the time it takes to register claims from 15 to 5 minutes. The number of cases registered by the Internet service has jumped up by 20% and the TPL/MOD service quality indicators improved more than 10-fold
Additional interactions with clients
Launch of a contemporary portal for clients, providing access to online product sales and booking appointments. Development work is carried out to provide further functions, including expansion of the product and service offering.
The new unveiling of the pzu.pl portal providing access to claim reporting forms and contacts with an insurance agent.